Category: Capillary Open

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s interview features Philippe Lazzarini, the CRM & Loyalty Manager at Autogrill, a food and beverage brand that’s famous throughout Italy, and turns over more than a billion euro there! Globally, Autogrill is actually the world’s leading provider of food &…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s insightful interview features Australia’s Leading Online Beauty Retailer – Adore Beauty – and its loyalty programme, Adore Society. Adore Beauty was started as a home grown business way back in April 2000 by Kate Morris, who grew up in rural…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today we are meeting perhaps the leading hotel travel subscription programme in the world, from the Accor Group in the Asia Pacific region. Many listeners will be familiar with Accor, the global hotel group that now offers 45 hotel brands and…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today we’re featuring a leader from a group that includes five leading omnichannel grocery brands in the United States. Ahold Delhaize USA is a division of global food retailer Ahold Delhaize and includes Food Lion, Giant Food, The GIANT Company, Hannaford…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s episode comes from India, now the world’s most populous country with 1.4 BILLION people and some incredible loyalty programmes that deserve global attention! We were delighted to be introduced to Metro Brands by our friends in Capillary Technologies, a retail…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s episode features one of the few brands we’ve had on the show for a third time. BILT Rewards is the first ever loyalty program that rewards people for simply paying their rent and spending locally in their neighbourhood, no matter…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. This episode explores some of the key concepts that underpin how we as human beings behave with brands, through the academic insights and wisdom of Alex Brown, whose work I have followed on LinkedIn for the last few years. With an…

As part of the International Leaders in Loyalty Summit in Cape Town, we ran a LIVE broadcast of our conference panel discussion. This will be our FIRST ever live broadcast as exclusive content for subscribers of Loyalty TV. The panel is entitled: South African International Loyalty Awards Winners, sharing the success stories from some of…

This episode is also available in audio format on our Let’s Talk Loyalty podcast. The LEGO Group is the company behind the world’s beloved LEGO® bricks, the world famous toy brand that has been sparking imaginations and inspiring the builders of tomorrow since 1932. The company remains proudly family-owned and is headquartered in Denmark with…

This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. I’ve just come back from the annual conference from the Asia Pacific Loyalty Association, and I’m thrilled now to be interviewing this award winning programme. Baker’s Delight won their award for Best Loyalty Program Launch at…