Category: Capillary Open
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Let’s Talk Loyalty and Loyalty TV in 2025 – NEWS and Updates
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. As 2025 kicks off, Paula Thomas and Pooja Venugopal today look back at some of the highlights for the show in 2024 and announce some exciting changes for 2025. Show Notes: 1)Let’s Talk Loyalty 2)www.Loyalty.TV. 3)…
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Loyalty As an Inspiring and Energising Lever for Digital Transformation in MOL Group
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today we’re back with our friends in the MOL Group, an integrated, international oil and gas company, headquartered in Budapest, Hungary. MOL Group is active in over 30 countries, with a workforce of 26,000 people, and a market capitalisation in excess…
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Dell’s Global Strategy Lead Shares Insights on the Evolution of Loyalty
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s interview is a long overdue episode with Dell Technologies which was last on the show back in the summer of 2020. Dell is of course a world-famous technology brand, with over $88BN of revenue in their most recent financial year.…
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MyAutogrill – A Leading Loyalty Programme for Travellers in Italy
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s interview features Philippe Lazzarini, the CRM & Loyalty Manager at Autogrill, a food and beverage brand that’s famous throughout Italy, and turns over more than a billion euro there! Globally, Autogrill is actually the world’s leading provider of food &…
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Adore Society Shares Personalisation, AI and AB Testing Strategies for Loyalty Success
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s insightful interview features Australia’s Leading Online Beauty Retailer – Adore Beauty – and its loyalty programme, Adore Society. Adore Beauty was started as a home grown business way back in April 2000 by Kate Morris, who grew up in rural…
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Accor Plus – The Subscription Loyalty Proposition Leading the Global Hotel Industry
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today we are meeting perhaps the leading hotel travel subscription programme in the world, from the Accor Group in the Asia Pacific region. Many listeners will be familiar with Accor, the global hotel group that now offers 45 hotel brands and…
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Ahold USA Shares Loyalty Insights (Largest Grocery Retail Group on the East Coast)
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today we’re featuring a leader from a group that includes five leading omnichannel grocery brands in the United States. Ahold Delhaize USA is a division of global food retailer Ahold Delhaize and includes Food Lion, Giant Food, The GIANT Company, Hannaford…
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India’s Largest Footwear Retailer Metro Brands Shares Loyalty Approach and Insights
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s episode comes from India, now the world’s most populous country with 1.4 BILLION people and some incredible loyalty programmes that deserve global attention! We were delighted to be introduced to Metro Brands by our friends in Capillary Technologies, a retail…
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BILT Rewards Continues Dramatic Growth Amidst $3.25 Billion Valuation
This episode is also available in audio format on our Let’s Talk Loyalty podcast. Today’s episode features one of the few brands we’ve had on the show for a third time. BILT Rewards is the first ever loyalty program that rewards people for simply paying their rent and spending locally in their neighbourhood, no matter…
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Trust and Taylor Swift – Loyalty Insights from London Business School’s Alex Brown
This episode is also available in audio format on our Let’s Talk Loyalty podcast. This episode explores some of the key concepts that underpin how we as human beings behave with brands, through the academic insights and wisdom of Alex Brown, whose work I have followed on LinkedIn for the last few years. With an…