The Secret Behind Loyalty Program Partnerships!

Did you know that major loyalty programs don’t just compete—they collaborate? 🤝

United Airlines, Marriott, and Avis are a prime example of “loyalty families”—where big brands team up to offer seamless rewards and bigger benefits for members.

For smaller programs, the key question is: Which loyalty family should you join?

🔹 How do these partnerships work?

🔹 Why do bigger programs attract bigger partners?

🔹 What can smaller brands do to get in the game?

Today we welcome a new guest host – Joanna Witsch - who has been on the show a few times as one of our expert guests. Joanna Witsch is hosting today's episode which features one of Comarch’s most loyal clients - Emirates National Oil Company (ENOC). Her guest is Suryaveer
I’m delighted to be today meeting with another Fortune 500 brand as we meet with Bank of America, one the world’s largest banks. According to its latest annual report, Bank of America now serves approximately 69 million consumer and small business clients, and surpassed $100 billion in revenue in 2024,
Today I'm chatting with Don Smith - well known to many of you for his role as the Chief Consulting Officer of Brierley which is now a Capillary Services Company. Don shares his expertise around optimising some of the common KPI’s for loyalty professionals, the importance of the “mental mantle”