Azul Airlines (Brazil) - Global Innovations in Airline Loyalty

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Today’s episode features Raffael Fappiano Neto, the Product Manager for Loyalty at Azul Airlines.

Founded in 2008, Azul Airlines is now the largest airline in Brazil in terms of number of flights and cities served, and in 2020, they won the award for best airline in the world by TripAdvisor Travellers’ Choice.

Raffael is responsible for Airline Products and Loyalty Projects at Azul Airlines, and he joins us today to share some highly innovative and even disruptive ideas – such as the option for members to burn their miles BEFORE they even EARN them!

He also shares insights on their paid program – a subscription product which includes an option to pay a monthly fee and potentially earn tier status even without flying frequently.

I hope you enjoy our conversation and a huge thanks to Comarch for the introduction!

Episode is sponsored by Comarch.

Hosted by Paula Thomas.

Show Notes:

1) Raffael Fappiano Neto

2) Azul Airlines

3) Don’t believe in Everything you Feel (Book)

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