Adore Beauty’s Advanced Personalization
Autogrill is on track to reach 1 million customers, but its focus isn’t just on growth—it’s on loyalty.
Here’s the secret:
✅ Retention First: With an impressive 80% year-over-year retention rate, Autogrill ensures its customers find real value in the program.
✅ Healthy Growth: Tracking active members as a key metric keeps the focus on engaged, loyal customers, not just sign-ups.
Fast acquisition is great, but loyal customers drive long-term success.
In this episode of Let’s Talk Loyalty and Loyalty TV, Carly Neubauer speaks with Claudia van de Tonnekreek, Head of the relaunched IGA Rewards program at Metcash. With over a decade of experience leading the American Express rewards program, Claudia brings deep expertise in creating customer-centric loyalty strategies. She shares
In this episode Charlie is delighted to welcome Andy Chalcroft, the Vice President, Head of North America Co-brand and Global Center of Excellence for VISA. Andy leads the co-brand program development across US and Canada, and supports globally. He helps in market, regional and global teams deliver world leading co-brands
The most decorated loyalty brand in global awards is Myer One. Rob Pope, GM Customer at Myer talks us through the turnaround. Myer has been through since 2019 and how loyalty is now the ‘beating heart’ and ‘engine room’ of Australia’s 2nd largest apparel retailer. There is no question that
