Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group
This episode is also available in audio format on our Let’s Talk Loyalty podcast.
Join Monica Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands.
Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference.
Hosted by Paula Thomas
Show notes:
1) Lalit Suri Hospitality Group
3) Juber Shaikh
5) Book recommendation: Thinking Out Loud – Keeping Nothing Behind
6) Book recommendation: Grand Central Publishing Delivering Happiness: A Path to Profits, Passion and Purpose
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