1 Point = 1 Dollar?! How Air New Zealand Simplifies Rewards

Unlike most airline loyalty programs, Air New Zealand’s Airpoints offers a unique and transparent rewards system:

💰 1 Airpoint Dollar = 1 New Zealand Dollar 💰

No complicated conversions. No blackout dates. Members can redeem their Airpoints on any seat, any flight, based on its actual cash price.

This innovative model was introduced as part of a broader restructuring effort to enhance customer trust and program simplicity. The result? Stronger customer relationships, brand differentiation, and a seamless redemption experience.

🔹 Transparency & Trust – Customers always know what their points are worth.
🔹 Simplicity & Accessibility – No devaluations or fine print.
🔹 Loyalty That Feels Fair – A model that builds long-term customer confidence.

While Air New Zealand continues to review its program, its commitment to value and trust keeps Airpoints a standout in the airline loyalty space.

Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group

Join Monica Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands. Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a

10 Standout Episodes: Live Reflections from International Loyalty Leaders Summit

Join us for a special live recording of Let's Talk Loyalty and Loyalty TV, captured on stage at the International Loyalty Leaders Summit! In this episode, our wonderful hosts Amanda Cromhout and Carly Neubauer reflect on 10 standout episodes from the past two years, sharing insights, highlights, and lessons learned

Inside Maxol: A CEO’s Vision for Customer Loyalty

MAXOL is Ireland's leading, family-owned forecourt and convenience retailer. It was founded in 1920 by William McMullan and operates over 250 service stations across Ireland, offering fuel, convenience items, and food through its proprietary ROSA coffee and Maxol Deli brands. Maxol introduced a new mobile loyalty app in 2022 that