1 Point = 1 Dollar?! How Air New Zealand Simplifies Rewards

Unlike most airline loyalty programs, Air New Zealand’s Airpoints offers a unique and transparent rewards system:

💰 1 Airpoint Dollar = 1 New Zealand Dollar 💰

No complicated conversions. No blackout dates. Members can redeem their Airpoints on any seat, any flight, based on its actual cash price.

This innovative model was introduced as part of a broader restructuring effort to enhance customer trust and program simplicity. The result? Stronger customer relationships, brand differentiation, and a seamless redemption experience.

🔹 Transparency & Trust – Customers always know what their points are worth.
🔹 Simplicity & Accessibility – No devaluations or fine print.
🔹 Loyalty That Feels Fair – A model that builds long-term customer confidence.

While Air New Zealand continues to review its program, its commitment to value and trust keeps Airpoints a standout in the airline loyalty space.

How Metcash is Redefining Loyalty with the Relaunched IGA Rewards Program

In this episode of Let’s Talk Loyalty and Loyalty TV, Carly Neubauer speaks with Claudia van de Tonnekreek, Head of the relaunched IGA Rewards program at Metcash. With over a decade of experience leading the American Express rewards program, Claudia brings deep expertise in creating customer-centric loyalty strategies. She shares

Visa’s Andy Chalcroft: Co-Brands, Loyalty Programs, and Engaging the Next Generation

In this episode Charlie is delighted to welcome Andy Chalcroft, the Vice President, Head of North America Co-brand and Global Center of Excellence for VISA. Andy leads the co-brand program development across US and Canada, and supports globally. He helps in market, regional and global teams deliver world leading co-brands

Head of Myer One Shows Why It’s the World’s Best Loyalty Programme

The most decorated loyalty brand in global awards is Myer One. Rob Pope, GM Customer at Myer talks us through the turnaround. Myer has been through since 2019 and how loyalty is now the ‘beating heart’ and ‘engine room’ of Australia’s 2nd largest apparel retailer. There is no question that