Loyalty in the Age of the Emotional Consumer – Insights from Kate Wheaton, Ogilvy One

This episode is also available in audio format on our Let’s Talk Loyalty podcast.

Today’s topic is an industry favourite – we’re here to talk about “Profitability in Loyalty and Strategies for extracting MAXIMUM value from Your Programme.”

Our guest is Priyanka Lakhani who is a Senior VP at the Collinson Group.

Collinson is perfectly positioned to lead the conversation about “Profitability in Loyalty” as a global company dedicated to helping the world to travel with ease and confidence for more than 30 years. 

Please enjoy this conversation about programme profitability with Priyanka Lakhani from Collinson.

This episode is sponsored by Collinson Group.

Show notes:

1) Priyanka Lakhani

2) Collinson Group

3) Let’s Talk Loyalty: Priyanka Lakhani on Loyalty Programme Profitability | Collinson Group

4) AI and the future of humanity | Yuval Noah Harari at the Frontiers Forum – Yuval Noah Harari

5) Sapiens A Brief History Of Humankind By Yuval Noah Harari (Book)

Visa’s Andy Chalcroft: Co-Brands, Loyalty Programs, and Engaging the Next Generation

This episode is also available on Loyalty TV. In this episode Charlie is delighted to welcome Andy Chalcroft, the Vice President, Head of North America Co-brand and Global Center of Excellence for VISA. Andy leads the co-brand program development across US and Canada, and supports globally. He helps in market,

Head of Myer One Shows Why It’s the World’s Best Loyalty Programme

The most decorated loyalty brand in global awards is Myer One. Rob Pope, GM Customer at Myer talks us through the turnaround. Myer has been through since 2019 and how loyalty is now the ‘beating heart’ and ‘engine room’ of Australia’s 2nd largest apparel retailer. There is no question that

Lisa Brightwell from Bright Insights Consulting Joins the LTL / LTV Hosting Team

Hosted by Paula Thomas, today's episode features the announcement of guest host Lisa Brightwell – the Founder and Managing Director of Bright Insights Consulting - a boutique loyalty consultancy firm based in the UAE. Bright Insights is a renowned consulting firm who are designing, building and running loyalty programs for