Loyalty in the Age of the Emotional Consumer – Insights from Kate Wheaton, Ogilvy One

This episode is also available in audio format on our Let’s Talk Loyalty podcast.

Today’s topic is an industry favourite – we’re here to talk about “Profitability in Loyalty and Strategies for extracting MAXIMUM value from Your Programme.”

Our guest is Priyanka Lakhani who is a Senior VP at the Collinson Group.

Collinson is perfectly positioned to lead the conversation about “Profitability in Loyalty” as a global company dedicated to helping the world to travel with ease and confidence for more than 30 years. 

Please enjoy this conversation about programme profitability with Priyanka Lakhani from Collinson.

This episode is sponsored by Collinson Group.

Show notes:

1) Priyanka Lakhani

2) Collinson Group

3) Let’s Talk Loyalty: Priyanka Lakhani on Loyalty Programme Profitability | Collinson Group

4) AI and the future of humanity | Yuval Noah Harari at the Frontiers Forum – Yuval Noah Harari

5) Sapiens A Brief History Of Humankind By Yuval Noah Harari (Book)

Crafting Loyalty for Superfans: Martina Lipp on Revamping Disney’s Global Program

Martina Lipp is a true expert in the loyalty space with a career spanning some of the most iconic brands. Martina’s impressive track record includes leading customer loyalty and loyalty programs for Disney, Dollar Shave Club, Nespresso, and T-Mobile. Most notably, Martina is recognized for her groundbreaking work in revamping

Rethinking Membership Loyalty: Strategies for Scale with Steve Allmen, CAA

In this episode Bill speaks with CLMP™ and recognized industry figure, Steve Allmen, EVP, Strategy and Partnerships, Canadian Automobile Association. Steve is guiding marketing efforts for this large membership organization. His insights in this conversation will shed light on strategies and tactics to grow loyalty and engagement across large member

Inside South Africa’s Loyalty Landscape: A Conversation with Amanda Cromhout

In this episode Charlie Hills interviews Amanda Cromhout, the CEO and Founder of Truth. Based in South Africa, Truth is a boutique consulting business specialising in customer centricity and customer loyalty programmes. Amanda is also a proud co-host for Let’s Talk Loyalty! Today we will be learning about her favourite