Blue Rewards from Al Futtaim Group Shares Loyalty Success Stories and Evolution

This episode is available in audio format on our Let’s Talk Loyalty podcast.

Today, we are delighted to be chatting with a leading regional loyalty and lifestyle program in the GCC called Blue Rewards, which is the rewards and lifestyle app for the Al-Futtaim Group.

Founded in the 1930s, the Al-Futtaim Group is a family-owned business that has evolved into a leading conglomerate across automotive, retail, real estate, and finance sectors in more than twenty markets.

Our guest is Geeta Raghuvanshi, who is the Chief Technology and Data Officer for Blue Rewards, which operates in the GCC, Egypt, Singapore, and Malaysia.

In this fun and insightful conversation, Geeta shares with us the overall Blue Rewards Programme and proposition, as well as some major evolutions and enhancements that the Al Futtaim Group have achieved in partnership with our friends in Capillary Technologies.

Together, they’ve grown the program from a simple cash back concept through to a major lifestyle brand which is now operating as an independent business within the group.

Please enjoy this conversation with Geeta Raghuvanshi from the Al Futtaim Group.

Show notes:

1) Geeta Raghuvanshi

2) Al-Futtaim Group

3) Blue Rewards

4) The Upside of Disruption: The Path to Leading and Thriving in the Unknown (Book)

Comarch's Customer Loyalty Predictions 2025 Report Podcast

Comarch Shares Its Customer Loyalty Predictions 2025 Report

This episode is also available in audio format on our Let's Talk Loyalty podcast. 2025 is the time of year that leading industry brands share their incredible insights and research as a way to support our industry, so I’m delighted today to be joined by our longest-standing sponsor and partner
Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. United Airlines remains the largest airline in the world with 244.4 billion revenue passenger miles flown in 2023, and their loyalty insights, even though recorded in November 2023 are ever-green.
This episode is also available in audio format on our Let's Talk Loyalty podcast. Today, we are thrilled to be sharing global loyalty insights from a woman who is truly on a mission to drive our industry forward. Zsuzsa Kecsmar is the Co-Founder & Chief Strategy Officer of Antavo AI